Welcome to IDEKU, a technological platform for F&B food services in Singapore!
These Terms of Use (including all other terms, policies, notices, guidelines, and forms referenced herein or otherwise available on the Platform or by hyperlink) (‘Terms”) are intended to explain our obligations as a service provider and your obligations as a customer. Please read them carefully. These Terms are binding on any use of the Service and apply to you from the time that Ideku provides you with access to the Service. The Ideku system & service will evolve over time based on user feedback.
These Terms are not intended to answer every question or address every issue raised by the use of Ideku. Ideku reserves the right to change these terms at any time, effective upon the posting of modified terms and Ideku will make every effort to communicate these changes to you via email or notification via the Website.
It is likely the terms of service will change over time. It is your obligation to ensure that you have read, understood and have agreed to the most recent terms available on the Website.
By registering to use the Service, you acknowledge that you have read and understood these Terms and have the authority to act on behalf of any person for whom you are using the Service. You are deemed to have agreed to these Terms on behalf of any entity for whom you use the Service.
These Terms were last updated on 30 May 2025.
To help you read and understand these Terms, we’ve set out definitions of some key terms below:
“Merchants” means the person or entity who has entered into a contract with Ideku. If an individual entered into the contract on behalf of their employer, then the employer will be deemed to be the Merchants and will be bound by these Terms.
“Authorised User” means any person or entity that a Merchants authorised to use the Service on its behalf. This includes employees and personnel of the Merchant who are authorised to use Ideku Services on the Merchant’s behalf, but also includes support partners and other third parties with whom a Merchant shares its Ideku account details (and for whose conduct the Customer is responsible).
“We” or “Ideku” means Ideku Technology Solution Pte. Ltd. (Singapore company number 202214395M) and any of our related companies.
“Ideku Service” means Ideku’s suite of products including, but not limited to, Point of Sales, QR Ordering, E-ordering, Kiosk, Loyalty, queue management system, kitchen display system, and any features, technologies or functionality provided by those products or services, offered by us from time to time, including Ideku.io (“Website”). Your use of the Ideku Service will also be subjected to any allowances and/or limits that apply to the agreed contract.
“You” means the Merchant or the Customer and (where the context permits) includes any Authorised Users.
You must be 18 years or older in order to access and use Ideku services.
You agree to provide true, accurate, current and complete account information, and to maintain and promptly update your account information to ensure that it remains true, accurate, current and complete.
We will use that information to contact you from time to time (including by sending you notices as required by these Terms relating to, for example, suspension of your account or changes to your contract), so it’s important that you keep all of your contact details, and those of your Primary Contract and other Authorised Users, up to date.
Ideku grants you a limited, non-exclusive, non-transferable, revocable licence to use the Ideku Services (subject to your account type) for the purposes of the Merchant’s business and in accordance with these Terms.
You are responsible for any conduct or activity undertaken in your account (whether online or by calling our support centre), including any changes made, and the input or modification of or access to any data or information in your account, by any of your Authorised Users. In particular, our primary point of contact with you will be your dedicated account manager, who will be considered as authorised by you to make changes, give instructions, and receive notices on your behalf.
If you are an Authorised User using or accessing the Ideku Services for the benefit of a Merchant, then you are responsible for ensuring you have the right to do so from the relevant Merchant (including all necessary authorisations to access, amend or remove data, or make changes to the Merchant’s account); or
If you are a Merchant, then you are responsible for authorising use or access of the Ideku Services by an Authorised User and will indemnify Ideku against any claims or loss relating to any Authorised User’s use of or access to your account.
We will have no responsibility to anyone other than the Merchant, and the Ideku Services and these Terms are intended solely for the benefit of the Merchant and not for any Authorised User(s).
We can cancel or suspend your services at any time on written notice to you. Such termination will be effective immediately.
We may also cancel or suspend your account immediately if, in our sole discretion: you have committed a material or persistent breach of these Terms or any other terms applying to your use of the Ideku Services; we consider that provision of the Ideku Services, or use of them, in your territory or jurisdiction will or is likely to breach any applicable law; we decide to withdraw the Ideku Services from your territory or jurisdiction altogether; or you fail to comply with any limits or restrictions (e.g., on the number of outlets or products) applicable to your Ideku plan.
You are entitled to terminate your account with Ideku at any time. You may cancel your account by sending us an email to [email protected] or reaching out to our support team.
If your account is cancelled, your account will be deactivated and all of your rights granted under these Terms will immediately come to an end (except to the extent that it is necessary for them to continue in respect of our ongoing storage of your data up to the date of permanent deletion). We are not liable for any loss or damage following, or as a result of, cancellation of your account, and it is your responsibility to ensure that any content or data which you require is exported, backed-up or replicated before cancellation.
The Ideku Services are provided on an “as is” and “as available” basis, and your use of them is at your sole risk. In particular, it is your sole responsibility to ensure that your use of the Ideku Services complies with any laws or regulations applicable to you and your business, and allows you to meet any legal obligations you might have. Such laws might include requirements regarding the retention or storage location of accounting, taxation and/or transaction records. We make no representation or warranty regarding your ability to comply with laws applicable to you when you use the Ideku Service.
We will try to promptly address (during normal business hours) all technical issues that arise in connection with the Ideku Services.
We do not warrant that: (a) the Ideku Services will meet your specific requirements; (b) the Ideku Services will be uninterrupted, timely, secure, or error-free; (c) the Ideku Services will be accurate or reliable; (d) the quality of any products, services, information, or other material purchased or obtained by you through the Ideku Services will meet your expectations; or (e) any errors in the Ideku Services will be corrected.
You acknowledge that Ideku may use third party suppliers to provide hardware, software, networking, connectivity, storage and other technology in order to provide the Ideku Services. The acts and omissions of those third party suppliers may be outside of Ideku’s control, and Ideku does not accept any liability for any loss or damage suffered as a result of any act or omission of any third party supplier, save as otherwise expressly set out in the Agreement or in writing between the parties.
On behalf of itself and such third party suppliers, Ideku excludes any other warranties that may be implied or otherwise apply under statute or other applicable law, to the maximum extent permitted by law.
From time to time, we may add, make changes to or remove altogether features or functionality of the Ideku Services. We may also decide to cease providing all or some of the Ideku Services at any time, and nothing in these Terms is to be taken as a guarantee that the Apps or any Ideku Services will always be available, either in its current form or at all, or that we will support, maintain or continue to offer the Ideku Services, or the Apps or any version of them.
To the maximum extent permitted by law, Ideku shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, business, goodwill, use, data or other intangible losses (even if Ideku has been advised of the possibility of such damages), resulting from:
(a) the use or the inability to use the Service (in whole or in part) or any technical malfunctions;
(b) the cost of procurement of substitute goods and services;
(c) unauthorised access to, or alteration of, your communications or data;
(d) statements or conduct of any third party regarding the Ideku Services; or
(e) any other matter relating to the Ideku Services.
You are responsible for all activity that results from use of the Ideku Services through your account.
You are responsible for maintaining the security of your account and password.
Ideku will not be liable for any loss or damage that may result from any failure to keep User names and passwords secure.
Management of your users data, and other information that may potentially form some form of liability.
You indemnify Ideku against all forms of liability, actions, proceedings, demands, costs, charges and expenses which Ideku may incur or suffer as a result of use of the Ideku Services through your account or as a result of your failure to comply with these Terms.
You must not: (a) use the Ideku Services in any unlawful manner (or if use of the Ideku Services would cause you to breach any law or regulation applicable to you), for any unlawful or fraudulent purpose, or in any manner inconsistent with these Terms;
(b) infringe our intellectual property rights or those of any third party in relation to your use of the Ideku Services;
(c) transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Ideku Services;
(d) use the Ideku Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
(e) collect or harvest any information or data from the Ideku Services or our systems or attempt to decipher any transmissions to or from the servers running any Ideku Services;
(f) disclose or distribute information relating to another User of the Ideku Services to any third party, or use any other User’s information for any marketing purposes unless you have that User’s express permission to do so;
(g) access or register User logins via bots or other automated methods.
You agree to use the Ideku Services in a reasonable way. If we determine that your use of the Ideku Services is not reasonable or that your use is causing degraded performance of the Ideku Services for you or for other Users, we may impose limits on your use of the Ideku Services. Where possible, we will endeavour to give you at least 24 hours prior notice and request that your usage is reduced before imposing any limits.
Limits on your use of the Ideku Services may include (but are not limited to) the quantities and volumes of the following parameters, per outlet (a) storage required to host and backup data; (b) sales transactions per calendar month; (c) API (application programming interface) calls per five (5) minute period; (d) page views per five (5) minute period; (e) bandwidth usage per twenty four (24) hour period; (f) support tickets opened per calendar month; or (g) outlets, users, campaigns and consumers.
Ideku is the sole and exclusive owner of all rights, title and interest in and to any data provided to Ideku by any end user (including your consumers) to Ideku in connection with any of our products, including without limitation all e-mail and/or other contact information (“Merchant Data”).
Ideku owns all right, title and interest in and to our solutions (which include, for purposes of clarity, all software and/or mobile applications related thereto) including, without limitation, any intellectual property rights and any improvements, modifications, enhancements or refinements thereto. Except as set forth in the Agreement, all rights not expressly granted to you are reserved. You agree not to decipher, decompile, disassemble, reconstruct, translate, reverse engineer, or discover any of the Ideku System, intellectual property or ideas, algorithms, file formats, programming, or interoperability interfaces underlying or such intellectual property.
Ideku hereby grants to you a limited, non-transferable, non-exclusive, revocable license to access and use Ideku Services for internal business purposes so long as your account with Ideku remains current and active. If Ideku provides you with a password to access the Service, you are solely responsible for protecting the password and for any authorised or unauthorised use made of the password. The Service and all source code, object code, software, copyrights and other intellectual property associated therewith, are and shall remain the sole and exclusive property of Ideku. You shall refrain from permitting any third party to use your password or otherwise access the Service. Ideku shall have the right to terminate the license granted hereby immediately in the event that you have breached any terms or conditions set forth in the Agreement or your Ideku account is otherwise terminated for any reason.
Without limiting any of Ideku’s rights set forth in the Agreement, Ideku reserves the right, in its sole discretion but without any obligation on its part, to reject, remove, delete and/or cancel any information or content displayed or posted, the Ideku website, any portion of our solutions, and/or within any print materials, including without limitation any information and/or content that, in Ideku’s view, contains content or links which do not meet Ideku’s specifications or requirements. In addition, Ideku shall be entitled, in its sole discretion and without notice to any party, to redesign and/or modify all or any portion of the Ideku System (including without limitation any mobile application and/or software) at any time.
You may provide us with comments, feedback or suggestions on Ideku Services, and you agree that we will be free to use, modify and incorporate such suggestions without any obligation to you.
We will maintain appropriate technical and organisational measures to protect the security of the data or content that you input into the Ideku Services.
You are responsible for complying with all applicable data protection laws in respect of your use of the Ideku Services and with regard to any instructions you issue to Ideku with regard to the processing of personal data you provide to Ideku through the Services. In particular, you must ensure you have properly informed and obtained all necessary rights, authorisations or consents from any end-users, consumers, personnel or other individuals to whom the data relates, to enable Ideku to lawfully access their personal data under these Terms and to process their personal data outside of their country of residence.
You acknowledge that in the provision of certain optional features and services, Ideku, on receipt of instructions from you, may be required to transfer certain data held in your Ideku account to, and otherwise interact with, third party partners who provide services that you have elected to integrate with the Ideku Services (“Third Party Integration Partners”).
These third party links, products, websites and services not owned or controlled by us. We do not control or endorse these third party websites or links and shall not be responsible for the content, functionality, security, services, privacy policies, or other practices of these third party linked pages. We accept no liability or responsibility for any loss or damage which may be suffered by you in relation to your access and use of these third party links and websites.
On expiry or termination of these Terms, or upon cancellation of your account, the data submitted by you to the Ideku Services will be deleted after 7 days, unless applicable laws or regulations require Ideku to retain the data for a longer period.
To the extent that we continue to hold the data, it shall be securely isolated and protected from further processing except to the extent required by applicable law.
Ideku may amend these Terms at any time in its sole discretion, and the amended Terms shall be effective immediately upon posting, subject to applicable laws.
It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Service immediately.
If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
No waiver of any provision in these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
These Terms shall be governed by and construed in accordance with the laws of Singapore or the country or state in which Ideku entity that is party to the Terms is domiciled, without regard to choice of law principles.
You agree that any legal actions or proceedings arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the country in which the Ideku entity that is party to the Terms is domiciled.
We work with a number of partners and other third parties to promote, market and integrate other products and services with the Ideku Services.
If we don’t insist that you perform any of your obligations under these Terms, or if we do not immediately enforce our rights against you, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
The Ideku Services are provided for use in business, so you are not a consumer.
To the maximum extent permitted by law, any statutory or other consumer protection provisions do not apply to the Ideku Services, these Terms or our relationship with you.
Each clause in these Terms operates separately.
If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
In the event of a dispute as to the Terms, the English version shall prevail.
The English language version of these Terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.
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