Welcome to IDEKU, a technology platform for F&B and merchant services.
These Terms and Conditions (together with any other terms, policies, notices and guidelines referenced herein or otherwise made available on the platform) (“Terms”) explain our obligations as a service provider and your obligations as a merchant or authorised user. Please read them carefully.
These Terms are binding on any use of the IDEKU services and apply to you from the time that IDEKU provides you with access to the services. IDEKU reserves the right to amend these Terms at any time. Amended Terms will be effective upon posting, and IDEKU will endeavour to notify you of material changes via email or platform notification. It is your responsibility to review these Terms regularly.
By registering to use the services, you confirm that you have read, understood and agreed to these Terms, and that you have the authority to act on behalf of any entity for whom you are using the services.
“Merchant” means the person or entity that has entered into a contract with IDEKU. Where an individual enters into the contract on behalf of their employer, the employer is deemed to be the Merchant and is bound by these Terms.
“Authorised User” means any person authorised by a Merchant to access or use the IDEKU services on the Merchant’s behalf, including employees, personnel and support partners. The Merchant is responsible for the conduct of all Authorised Users.
“IDEKU” or “We” means IDEKU Technology Solution Pte. Ltd. (Singapore company registration number 202214395M), PT IDE INOVASI NUSANTARA (Indonesia), and any of their related companies.
“IDEKU Services” means IDEKU’s suite of products and services, including but not limited to Point of Sale (“POS”), QR ordering, e-ordering, kiosk, loyalty and rewards management, customer relationship management (“CRM”), queue management, kitchen display system, and any other features, technologies or functionality offered by IDEKU from time to time, including through the IDEKU website at http://ideku.io (“Website”). Use of the IDEKU Services is subject to any limits and allowances applicable to the Merchant’s agreed plan.
“Merchant Data” means data, content and information submitted by the Merchant or its Authorised Users into the IDEKU Services, including merchant business records, menu data, transaction records and customer records, but excluding IDEKU’s intellectual property and any aggregated or anonymised data generated by IDEKU in accordance with these Terms.
“Personal Data” has the meaning given to it under the Personal Data Protection Act 2012 of Singapore (“PDPA”) and, where applicable, any other applicable data protection law.
“You” means the Merchant or, where the context permits, any Authorised User.
“End-Customer” means an individual who places orders, makes payments, participates in a loyalty programme or otherwise interacts with a Merchant through the IDEKU Services.
You must be 18 years or older to access and use the IDEKU Services.
You agree to provide true, accurate, current and complete account information, and to maintain and promptly update your account information as required. We will use your account information to contact you from time to time, including in relation to account matters, service changes and notices under these Terms. It is important that all contact details for the Merchant, its primary contact and Authorised Users are kept up to date.
IDEKU grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the IDEKU Services for the purposes of the Merchant’s business, in accordance with these Terms.
You are responsible for all activity that occurs in your account, including any changes made, data accessed, modified or removed, and any instructions given by Authorised Users. Your dedicated account manager will be treated as authorised to make changes, give instructions and receive notices on your behalf.
The Merchant is responsible for managing access rights within its account, ensuring that only authorised personnel are granted access, promptly removing access for personnel who no longer require it, maintaining the confidentiality of login credentials, and notifying IDEKU without undue delay of any suspected unauthorised access, compromise of credentials or security incident involving the Merchant’s account.
If you are an Authorised User accessing the IDEKU Services on behalf of a Merchant, you are responsible for ensuring you have the necessary authorisation from the Merchant to do so, including all authorisations to access, amend or remove data or make changes to the Merchant’s account.
If you are a Merchant, you are responsible for authorising Authorised Users and will indemnify IDEKU against any claims or loss relating to any Authorised User’s use of or access to your account.
IDEKU’s obligations under these Terms are owed solely to the Merchant and not to any individual Authorised User.
The Merchant should not permit the sharing of user accounts or login credentials, unless expressly permitted by IDEKU or supported by the applicable service configuration.
IDEKU may cancel or suspend your account by giving written notice. Where reasonably practicable, IDEKU will provide prior notice before cancellation or suspension. IDEKU may suspend or cancel your account immediately where it reasonably considers this necessary due to security risk, suspected misuse, material breach, legal or regulatory risk, non-payment, or any risk to the integrity or lawful operation of the IDEKU Services.
IDEKU may also cancel or suspend your account immediately if, in its reasonable discretion: you have committed a material or persistent breach of these Terms; provision of the IDEKU Services in your jurisdiction is likely to breach applicable law; IDEKU decides to withdraw the IDEKU Services from your territory; or you fail to comply with applicable limits or restrictions.
You may cancel your account at any time by contacting us at [email protected] or through our support team.
Upon cancellation, your account will be deactivated and all rights granted to you under these Terms will immediately cease. Please refer to Clause 13 for further information on data handling following termination.
The IDEKU Services are provided on an “as is” and “as available” basis. It is your sole responsibility to ensure that your use of the IDEKU Services complies with all applicable laws and regulations, including any requirements regarding retention or storage of accounting, taxation or transaction records.
We will endeavour to address technical issues promptly during normal business hours, but do not warrant that: (a) the IDEKU Services will meet your specific requirements; (b) the IDEKU Services will be uninterrupted, timely, secure or error-free; (c) the results obtained from using the IDEKU Services will be accurate or reliable; or (d) any errors in the IDEKU Services will be corrected.
IDEKU may engage third-party suppliers to provide hardware, software, networking, storage and other technology in connection with the IDEKU Services. Where the acts or omissions of such suppliers are outside of IDEKU’s reasonable control, IDEKU does not accept liability for any resulting loss or damage, except to the extent caused by IDEKU’s own failure to take reasonable steps in selecting or overseeing such suppliers.
IDEKU may add, modify or remove features or functionality of the IDEKU Services at any time, and may cease providing all or part of the IDEKU Services at any time on reasonable notice.
To the maximum extent permitted by law, IDEKU shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, business, goodwill, use, data or other intangible losses, resulting from:
(a) the use or inability to use the IDEKU Services, in whole or in part;
(b) the cost of procuring substitute goods or services;
(c) unauthorised access to or alteration of your data or communications, where such access results from your failure to maintain account security or from the acts or omissions of your Authorised Users;
(d) statements or conduct of any third party in relation to the IDEKU Services; or
(e) any other matter relating to the IDEKU Services,
except to the extent caused by IDEKU’s fraud, wilful misconduct, gross negligence or breach of applicable law.
You are responsible for all activity that results from the use of the IDEKU Services through your account, including activity by Authorised Users.
You are responsible for maintaining the security of your account credentials and for any loss or damage resulting from failure to do so. You must ensure that login credentials are kept confidential and are not shared with unauthorised persons. You must promptly notify IDEKU if you become aware of any actual or suspected unauthorised access to your account.
You indemnify IDEKU against all claims, liability, actions, proceedings, demands, costs, charges and expenses which IDEKU may incur or suffer as a result of your use of the IDEKU Services, any Authorised User’s use of your account, or your failure to comply with these Terms.
The Merchant is responsible for ensuring that any data submitted into the IDEKU Services is collected, used and disclosed lawfully, is accurate where required for its intended purpose, and is not excessive for the Merchant’s use of the services.
You must not:
(a) use the IDEKU Services in any unlawful manner, for any fraudulent or unlawful purpose, or in any way inconsistent with these Terms;
(b) infringe the intellectual property rights of IDEKU or any third party in connection with your use of the IDEKU Services;
(c) transmit any material that is defamatory, offensive or otherwise objectionable;
(d) use the IDEKU Services in a way that could damage, disable, overburden, impair or compromise IDEKU’s systems, security or services, or interfere with other users;
(e) collect or harvest any information or data from the IDEKU Services or attempt to access or decipher any transmissions to or from IDEKU’s servers;
(f) disclose or distribute information about another user of the IDEKU Services to any third party, or use any other user’s information for marketing purposes without their express consent; or
(g) access or register user accounts via bots or other automated methods without IDEKU’s prior written consent.
(h) attempt to bypass, disable or interfere with any security, authentication, access control, rate-limiting or monitoring feature of the IDEKU Services, or conduct penetration testing, vulnerability scanning or load testing without IDEKU’s prior written consent. (Optional, Ideku can determine if this is applicable)
You agree to use the IDEKU Services in a reasonable manner. If IDEKU determines that your use is unreasonable or is causing degraded performance for other users, IDEKU may impose limits on your usage. Where possible, IDEKU will provide at least 24 hours’ prior notice and request that usage be reduced before imposing any limits.
Limits may apply to, among other things: storage, sales transactions per month, API calls, page views, bandwidth usage, support requests, or the number of outlets, users, campaigns and consumers.
IDEKU’s Intellectual Property
IDEKU owns all rights, title and interest in and to the IDEKU Services, including all software, mobile applications, source code, object code, system design, documentation, workflows, templates, algorithms, analytics models, improvements, modifications and enhancements, and all related intellectual property rights. Except as expressly granted in these Terms, all rights are reserved by IDEKU.
You must not decipher, decompile, disassemble, reconstruct, translate or reverse engineer any part of the IDEKU Services or any intellectual property associated with them.
Merchant Data
As between IDEKU and the Merchant, the Merchant retains ownership of Merchant Data, being data submitted by the Merchant or its Authorised Users into the IDEKU Services, including merchant business records, menu data, transaction records and customer records, except for IDEKU’s intellectual property and any aggregated or anonymised data generated by IDEKU in accordance with these Terms.
The Merchant grants IDEKU a limited licence to host, access, use, process, transmit, store, display and otherwise handle Merchant Data solely for the purpose of providing, maintaining, securing, supporting and improving the IDEKU Services, complying with applicable law, and exercising IDEKU’s rights under these Terms.
Aggregated and Anonymised Data
IDEKU may collect, generate and use aggregated, statistical or anonymised data arising from the use of the IDEKU Services for analytics, benchmarking, service improvement, product development, security monitoring and business reporting, provided that such data does not identify the Merchant, any Authorised User or any individual customer.
Feedback
You may provide IDEKU with comments, feedback or suggestions on the IDEKU Services. You agree that IDEKU may freely use, modify and incorporate such feedback without any obligation to you.
General
Each party shall comply with its obligations under applicable data protection laws, including the PDPA where applicable.
Merchant Obligations
The Merchant is responsible for ensuring that it has provided all required notifications and obtained all necessary consents, authorisations or other lawful bases to collect, use, disclose and process Personal Data through the IDEKU Services, including Personal Data of its customers, employees, representatives and Authorised Users.
IDEKU’s Obligations
IDEKU will take reasonable steps to protect Personal Data under its possession or control by implementing appropriate technical and organisational security measures to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
Where IDEKU processes Personal Data on behalf of the Merchant, IDEKU will process such Personal Data for the purpose of providing, maintaining, securing and supporting the IDEKU Services, or as otherwise permitted under these Terms, the Privacy Policy or applicable law.
Sub-Processors
IDEKU may engage third-party service providers to support the provision of the IDEKU Services. Where such service providers process Personal Data on IDEKU’s behalf, IDEKU will take reasonable steps to ensure that they are subject to appropriate confidentiality, security and data protection obligations.
Overseas Transfers
Where Personal Data is transferred outside Singapore in connection with the IDEKU Services, IDEKU will take reasonable steps to ensure that such Personal Data receives a standard of protection comparable to that provided under the PDPA, where applicable.
Data Breach Cooperation
Each party shall notify the other without undue delay upon becoming aware of any actual or suspected unauthorised access, disclosure, loss, corruption or compromise of Personal Data processed through the IDEKU Services, where such incident may affect the other party or individuals whose Personal Data is processed through the Services. The parties shall reasonably cooperate to investigate, contain, assess, remediate and, where required, notify affected individuals and/or relevant regulators.
12.1 The IDEKU Services may allow the Merchant to connect, enable or use products, applications, platforms, payment services, delivery services, accounting systems, loyalty tools, messaging tools, analytics tools, reservation systems or other services provided by third parties (“Third-Party Integrations”).
12.2 Where a Third-Party Integration is enabled by the Merchant, its Authorised Users or any person acting on the Merchant’s behalf, the Merchant acknowledges and agrees that IDEKU may, based on the Merchant’s instructions, access, use, disclose, transmit or otherwise make available relevant data from the Merchant’s IDEKU account to the applicable third-party provider for the purpose of enabling, operating, supporting or maintaining the integration.
12.3 The Merchant is responsible for deciding whether to enable or use any Third-Party Integration. The Merchant must ensure that it has provided all required notifications, obtained all necessary consents, and has all lawful rights and authorisations to disclose or make available any Personal Data, transaction data, customer data, employee data, business data or other information to the relevant third-party provider.
12.4 Third-Party Integrations are provided by independent third parties and are not owned or controlled by IDEKU unless expressly stated otherwise. The Merchant’s use of any Third-Party Integration may be subject to the third party’s own terms, privacy policy, fees, service levels, data protection practices and security arrangements. The Merchant is responsible for reviewing and complying with such third-party terms.
12.5 Once data is transmitted to or accessed by a Third-Party Integration at the Merchant’s instruction, the third-party provider may process such data in accordance with its own terms and privacy policy. IDEKU is not responsible for the acts, omissions, systems, security arrangements, service availability, data handling practices or regulatory compliance of such independent third-party providers, except to the extent that any loss or damage is caused by IDEKU’s own wilful misconduct, fraud or breach of applicable law.
12.6 IDEKU will take reasonable steps to ensure that data transmitted from the IDEKU Services to Third-Party Integrations through IDEKU-managed technical interfaces is transmitted using reasonable security measures. However, IDEKU does not warrant that any Third-Party Integration will be uninterrupted, error-free, secure, compatible with the IDEKU Services or available at all times.
12.7 IDEKU may suspend, disable or remove any Third-Party Integration where IDEKU reasonably considers that the integration may compromise the security, integrity, performance or lawful operation of the IDEKU Services, or where the third-party provider ceases to make the integration available.
12.8 Where IDEKU engages third-party service providers to support the provision of the IDEKU Services, such as cloud hosting providers, infrastructure providers, payment processing providers, communication providers, analytics providers or technical support providers, IDEKU will take reasonable steps to ensure that such service providers are subject to appropriate confidentiality, security and data protection obligations.
12.9 Where Personal Data is transferred outside Singapore in connection with the IDEKU Services or any Third-Party Integration, the parties shall comply with applicable data protection laws, including the PDPA Transfer Limitation Obligation where applicable.
IDEKU may cancel or suspend your account as described in Clause 4. Upon termination or expiry of the services for any reason, the Merchant should export any required data within the period notified by IDEKU prior to account closure.
IDEKU may disable access to the account after termination and may delete or anonymise Merchant Data after a reasonable period, unless continued retention is required or permitted for legal, regulatory, accounting, audit, dispute resolution, security, backup or legitimate business purposes. Where data is retained following termination, IDEKU will protect it from unauthorised access and will process it only for the purpose for which it is retained.
IDEKU may amend these Terms at any time. Amended Terms will be effective upon posting on IDEKU’s website. IDEKU will endeavour to notify you of material changes via email or platform notification.
It is your responsibility to review these Terms regularly. Continued use of the IDEKU Services after the posting of amended Terms constitutes your acceptance of the changes. If you do not agree with the amended Terms, you must stop using the IDEKU Services immediately.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
No failure or delay by IDEKU in enforcing any provision of these Terms shall constitute a waiver of that provision or any other provision.
These Terms shall be governed by and construed in accordance with the laws of Singapore. The parties submit to the exclusive jurisdiction of the courts of Singapore, unless otherwise stated in separate country-specific terms issued by IDEKU.
IDEKU works with a number of partners and third parties to promote, market and integrate products and services with the IDEKU Services.
The IDEKU Services are intended for use by businesses. You acknowledge that you are not contracting as a consumer, and that consumer protection provisions under applicable statutes do not apply to the IDEKU Services or these Terms, to the maximum extent permitted by law.
Each clause in these Terms operates separately. If any clause is found to be unlawful or unenforceable, the remaining clauses shall remain in full force and effect.
In the event of a dispute as to the Terms, the English version shall prevail.
The English language version of these Terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.
Last updated: [26 Jun, 2026]
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